Free tool
Short-notice cancellation calculator
Enter when the support was booked and when the participant cancelled. You'll see whether it counts as a short-notice cancellation and the most you can claim.
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- Official sources
These are the 2025-26 rules
The 2026-27 NDIS Pricing Schedule (a Ministerial determination effective 24 September 2026) sets prices only. The NDIA's pricing page says it will “shortly publish updated pricing and claiming guidance documents” and still links the 2025-26 Pricing Arrangements, which this calculator uses for notice periods. The 2026-27 Support Catalogue has changed how some cancellations are claimed: your result shows a note if this applies. Check the NDIA pricing page for newer guidance before you claim.
Claiming window
From 1 December 2026, the time to make a claim for supports under a participant's plan drops from 2 years to 90 days.
Source: Securing the NDIS FAQs for providers (July 2026); National Disability Insurance Scheme Amendment (Securing the NDIS for Future Generations) Act 2026, Schedule 2, Part 5.
The calculator needs JavaScript. The notice period for each support type is listed under “Notice periods by support type” below.
Conditions for claiming
The Pricing Arrangements say providers can claim “up to 100% of the agreed fee associated with the activity from the participant’s plan, subject to the NDIS Pricing Arrangements and Price Limits and the terms of the service agreement with the participant.” The official conditions and guidance, in their 2025-26 wording:
The provider was not able to find alternative billable work for the relevant worker and, if not a sole trader/partnership, are required to pay the worker for the time that would have been spent providing the support
Providers should document the terms of short notice cancellations polices in participant service agreements.
Providers may choose to waive the short notice cancellation fee at their discretion (this may relate to the individual circumstances of the participant) or offer better terms of a notice period from their own policies.
Claims for a Short Notice Cancellation should be made using the same support item that would have been used if the support had been delivered, using the “Cancellation” option in the myplace portal.
Source: NDIS Pricing Arrangements and Price Limits 2025-26, Short Notice Cancellations
2026-27 change: the last condition no longer holds for every support type. In the 2026-27 Support Catalogue, therapy, early childhood, behaviour support, hearing, dietetics, employment-related assessment and exercise physiology items have a separate “Cancellation” support item ending in _CA instead. The table below shows how to claim for each support type we've checked.
How we count notice: we count the whole days between the cancellation date and the support date (for the 2-business-day rule, only weekdays that aren't public holidays). This matches the worked examples in the Pricing Arrangements, which don't define “clear” days.
Notice periods by support type
| Support type | Short notice if less than | How to claim (2026-27 catalogue) |
|---|---|---|
| Claiming for Centre Capital Costs | 7 days | Not checked yet: see the Support Catalogue |
| Assistance with Self Care Activities | 7 days | Not checked yet: see the Support Catalogue |
| Assistance with Self Care Activities – Night-Time Sleepover Support | 7 days | Not checked yet: see the Support Catalogue |
| Assistance with Personal Domestic Activities | 2 clear business days | Not checked yet: see the Support Catalogue |
| Specialised Home-Based Assistance for a Child | 2 clear business days | Not checked yet: see the Support Catalogue |
| Assistance with Household Tasks | 2 clear business days | Not checked yet: see the Support Catalogue |
| Assistance in Shared Living Arrangements – Supported Independent Living (weekly claiming) | 7 days | Not checked yet: see the Support Catalogue |
| Assistance in Shared Living Arrangements – Supported Independent Living (hourly claiming) | 7 days | Not checked yet: see the Support Catalogue |
| Short Term Accommodation and Assistance (including the provision of respite care) | 7 days | Not checked yet: see the Support Catalogue |
| Medium Term Accommodation (MTA) | 7 days | Not checked yet: see the Support Catalogue |
| Exploration and Design | 2 clear business days | Not checked yet: see the Support Catalogue |
| Capacity Building and Training in Self-Management and Plan Management | 7 days | Not checked yet: see the Support Catalogue |
| Nursing Supports | 2 clear business days | Not checked yet: see the Support Catalogue |
| Therapy Supports and Early Childhood Supports | 2 clear business days | Separate Cancellation (_CA) item |
| Participation in Community, Social and Civic Activities | 7 days | Not checked yet: see the Support Catalogue |
| Participation in Community, Social and Civic Activities – High Intensity Supports | 7 days | Not checked yet: see the Support Catalogue |
| Group and Centre Based Activities – Standard | 7 days | Not checked yet: see the Support Catalogue |
| Group and Centre Based Activities – High Intensity | 7 days | Not checked yet: see the Support Catalogue |
| Specialised Supported Employment | 7 days | Not checked yet: see the Support Catalogue |
| Support Coordination Level 1: Support Connection | 7 days | Not checked yet: see the Support Catalogue |
| Support Coordination Level 2: Coordination of Supports | 2 clear business days | Not checked yet: see the Support Catalogue |
| Support Coordination Level 3: Specialist Support Coordination | 2 clear business days | Not checked yet: see the Support Catalogue |
| Psychosocial Recovery Coaches | 7 days | Not checked yet: see the Support Catalogue |
| Assistance with Accommodation and Tenancy Obligations | 7 days | Not checked yet: see the Support Catalogue |
| Assistance in Coordinating or Managing Life Stages, Transitions and Supports | 7 days | Not checked yet: see the Support Catalogue |
| Development of Daily Living and Life Skills | 7 days | Not checked yet: see the Support Catalogue |
| Employment Related Assessment, Counselling and Advice | 2 clear business days | Separate Cancellation (_CA) item |
| Employment Assistance including youth aged 15 to 25 | 7 days | Not checked yet: see the Support Catalogue |
| Specialist Behavioural Intervention Support | 2 clear business days | Separate Cancellation (_CA) item |
| Individual Social Skills Development | 7 days | Not checked yet: see the Support Catalogue |
| Physical Wellbeing Activities | 2 clear business days | Depends on the item: see the note in your result |
| Dietetics | 2 clear business days | Separate Cancellation (_CA) item |
| Early Intervention Supports for Early Childhood Supports – younger than 9 | 2 clear business days | Separate Cancellation (_CA) item |
| Therapy Supports (9 or older) | 2 clear business days | Separate Cancellation (_CA) item |
| Community Engagement Assistance | 2 clear business days | Same support item |
| Hearing Supports | 2 clear business days | Separate Cancellation (_CA) item |
| Other Supports | 7 days | Depends on the item: see the note in your result |
Frequently asked questions
What counts as a short-notice cancellation?
Under the 2025-26 Pricing Arrangements, it's less than 7 days' notice for most disability support worker supports, or less than 2 clear business days' notice for most other supports such as therapy. A participant not showing up, or not being at the agreed place when you travel to deliver the support, also counts.
How much can I claim for a short-notice cancellation?
Up to 100% of the agreed fee for the support, if the conditions are met and your service agreement sets out your cancellation terms. You can also choose to waive the fee.
Is there a limit on how many cancellations I can claim?
There's no hard limit, but providers have a duty of care. If a participant has an unusual number of cancellations, you should try to understand why. The NDIA monitors cancellation claims.
Related
- NDIS audit checklist
Including service agreements, which should set out your cancellation terms.
Get NDIS registration updates
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