Plan management registration: registration group 0127

Audit type

Verification

Practice Standards modules

• Module 6: Verification

Qualifications and conditions

The NDIS Practice Standards Qualification and Professional Associations Required Documentation Guide (November 2025), published on the NDIS Commission verification module page lists these professions for this group: Accountant / Bookkeeper. Auditors check the qualification, registration or membership evidence the guide sets out for each profession. The guide's Plan Management requirements say providers “must ensure they employ, or otherwise engage, workers with qualifications and professional memberships as set out in this Guide” and that “workers in support or administrative roles may not be required to meet these requirements.”

Support Catalogue categories (2026–27)

Improved Life Choices

Module 6: Verification (4 outcomes)

• Risk management

  Outcome: Risks to participants, workers and the provider are identified and managed.

  Quality indicators

  • A documented risk management system that effectively manages work health and safety risks is in place, and is relevant and proportionate to the size and scale of the provider and the scope and complexity of supports.
  • Appropriate insurance is in place, including professional indemnity, public liability and accident insurance.
  • The risk management system includes emergency and disaster planning.
  • Risk assessments are regularly undertaken, and include the following: a) consideration of the degree to which participants rely on the provider’s services to meet their daily living needs; b) the extent to which their health and safety would be affected if those services were disrupted.
  • Infection prevention and control standard precautions are implemented throughout all settings.
• Complaints management

  Outcome: Each participant has knowledge of and access to the provider’s complaints management and resolution system. Complaints made by all parties are welcomed, acknowledged, respected and well-managed.

  Quality indicators

  • A complaints management and resolution system is maintained that is relevant and proportionate to the scope and complexity of supports delivered and the size and scale of the organisation. The system follows principles of procedural fairness and natural justice and complies with the requirements under the National Disability Insurance Scheme (Complaints Management and Resolution) Rules 2018.
• Incident management

  Outcome: Each participant is safeguarded by the provider’s incident management system, ensuring that incidents are acknowledged, respond to [sic], well-managed and learned from.

  Quality indicators

  • An incident management system is maintained that is relevant and proportionate to the scope and complexity of supports delivered and the size and scale of the organisation. The system complies with the requirements under the National Disability Insurance Scheme (Incident Management and Reportable Incidents) Rules 2018.
• Human resource management

  Outcome: Each participant’s support needs are met by workers who are competent in relation to their role, hold relevant qualifications, and who have relevant expertise and experience to provide person-centred support.

  Quality indicators

  • Records of worker identity, right to work, pre-employment checks, qualifications and/ or experience are maintained.
  • Workers complete mandatory NDIS orientation module and records of continuing professional development are maintained.
  • Each worker is trained, and has refresher training, in infection prevention and control standard precautions including hand hygiene practices, respiratory hygiene and cough etiquette.
  • Each worker who provides supports directly to participants is trained, and has refresher training, in the use of PPE.
  • PPE is available to each worker, and each participant, who requires it.